Coronavirus Updates

We are currently closed
 
Friday 26th June 17:00
 
 
REOPENING LATE JULY
 
The return to cinema is happening!
 
As you have no doubt heard, the government announced this week that cinemas are able to reopen throughout July. Although Merlin Cinemas will not be aiming for early July, we hope to start reopening later in the month, in accordance with government guidelines, to ensure our staff are protected and our customers have a safe and enjoyable visit.
 
We hope to share our plans with you in the coming weeks.
 
Thank you for your patience and conitnued support. We can't wait to start enjoying the big screen experience with you again very soon!
 
 

 
Thursday 2nd April 12:00
 
 
EVENT UPDATES 
 
Since the announcement of our temporary closure, our team has been working hard behind the scenes with distributors and promotors to navigate and revise our schedule for Event Cinema and Live Theatre shows. 
 
We have now published online a list of shows affected and our revised schedule. Available here 
 
 

 
Monday 23rd March 14:30
 
IMPORTANT INFORMATION – Customer Update
 
The safety of our staff is of the upmost importance to us so sadly, due to the recent developments, we have decided to close our Cinema Support Office with immediate effect. 
 
Please don't worry as all refunds will be honoured and we will process them as soon as possible once we re-open.
 
Access to email action@merlincinemas.co.uk will be monitored on a limited basis and if of an urgent nature we will endeavour to get back to you as soon as possible.
 
We will continue to update you as and when we have any developments, until then stay safe and be kind to one another!
 

 
Thursday 19th March 17:30
 
IMPORTANT INFORMATION – Customer Update
 
We would like to start by saying a huge thank you to the wonderful Merlin team. Their support and professionalism in what has been a very tough week for us all is much appreciated. They are a real testament to the company. 
 
With the cancellation of many Event Cinema and Theatre shows over the next few weeks we will be keeping our Cinema Support Office open from 10am to 2pm, Monday to Friday until further notice. Customers can opt for a guest pass voucher that can be used for any event once we re-open or alternatively a full refund will be given. If an event has been moved to a new date, the customer can keep their original seats and tickets for that date if they so wish. To organise a voucher or refund please call 01209 315161 where we will do our best to answer your call during this busy period.
 
If you don’t manage to get through, please don't worry as all refunds will be honoured and we will process them as soon as possible once we re-open.
 
Updates will continue to be made online, and you can also make contact with us using any of our social media platforms or via the email, action@merlincinemas.co.uk and we will respond as soon as we can. 
 
We couldn’t be more excited for the fantastic line-up of Films and Event Cinema set to hit the big screen later in the year and are confident that our cinemas will bounce back bigger and better than ever.
 
Stay safe and be kind to one another!
 
You can sign up to receive our emails as and when we have updates by signing up here
 

 
Tuesday 17th March 12:00
 
IMPORTANT INFORMATION – Please Read 
 
At Merlin Cinemas we are committed to providing a safe and healthy environment for our employees and customers. With this in mind and following government guidelines we have made the difficult decision to shut our cinemas as of the close of business today, Tuesday 17th March, until further notice. We would like to thank all of our customers and staff for their support recently in these very difficult times. 
 
We plan to have an urgent management meeting tomorrow and will aim to provide a full update within 48 hours. This will include details regarding advance cinema and theatre bookings. 
 
In the meantime, updates will be made online, or you can make contact with us using any of our social media platforms or via the email, action@merlincinemas.co.uk and we will respond as soon as we can. 
 
We value our cinema-loving customers and look forward to welcoming you back soon with a fantastic line-up of films.